Wednesday, March 12, 2014
SCE&G Warns Customers about Scam
Cayce, S.C.-–South Carolina Electric & Gas is urging business and residential customers to be aware of scam artists posing as SCE&G employees.
SCE&G officials say a number of customers have reported instances of individuals portraying themselves as SCE&G employees over the phone. In several instances, the individuals are requesting customers purchase a payment card from a local convenience or drug store and then call back with the card’s information for immediate bill payment.
Important tips to keep in mind:
•When SCE&G employees call concerning an unpaid bill, they identify themselves. If customers are unsure of the caller’s identity, that identity can be verified by calling Customer Service at 1-800-251-7234.
•SCE&G does not ask customers to purchase payment cards from local convenience or drug stores for bill payment purposes. Bill payments are accepted at SCE&G business offices, by mail, authorized payment agencies, online or through SCE&G's phone payment provider, BillMatrix, by calling 1-800-450-9160.
•SCE&G typically notifies customers by phone or in writing before an employee is scheduled to arrive at their home to perform any type of work inside the home.
•SCE&G field employees are identified by their blue SCE&G uniforms, a white company ID badge with a photo and marked SCE&G truck.
“We encourage our customers to call us if they have any concerns about their accounts,” said Molly Morris, general manager of customer service for SCE&G.
If someone believes they have been a victim of this scam, Morris recommends calling SCE&G’s customer service department at 1-800-251-7234.
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